Kahoot! 360 survey finds 58% of frontline workers given tasks without training

Kahoot! 360, the company's workplace learning and engagement platform, published survey results on 28 September 2026 on conditions for frontline workers in the United States and United Kingdom. The research, carried out by OnePoll in September 2026, questioned 4,000 workers, split equally between the two countries, in roles involving direct contact with customers, patients or the public in sectors such as healthcare, social care, education, retail and transport.

According to the survey, 58% of respondents had been asked to do a task without relevant training, and 26% said poor training had contributed to a mistake that could have caused physical harm. Some 22% said inadequate training had put their own or a colleague's safety at risk. The company also reported that 39% were considering leaving their job within a year and half had experienced burnout in their current role.

Staff shortages were reported as a frequent pressure, with 40% affected several times a week or more, and 48% said they had faced verbal abuse or threats from the public. Sean D'Arcy, chief solutions officer at Kahoot!, argued that organisations should treat training as continuous, making knowledge available during the working day rather than as one-off sessions. The findings come from a commissioned poll rather than independent research.